smt750 smart ups firmware

[bitcom_apc]

This was originally posted on APC forums on 12/10/2018

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Hi everyone, while trying to install a cooling fan on my brand new smt750, I managed to short what I think its the main processor for the UPS, that being an STM32F103RCT6 since that was a while back I have since replaced this MCU and have full access to it from STM32 UTILITY and ST-LINK programmer through the JTAG header on the UPS.

Now all I need is the bin firmware file to download to the mcu, I've downloaded the firmware upgrade files from www.apc.com but these are not in bin format but some compressed or encoded .enc format, can anyone here tell me where can I find this files so that I can finally get this UPS up and running.

I'll appreciate any help

Thanks very much 

[voidstar_apc]

This was originally posted on APC forums on 12/13/2018

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I'm impressed with your industriousness. That said, APC doesn't provide unencrypted firmware images.

[bitcom_apc · Accepted solution]

This was originally posted on APC forums on 12/14/2018

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First of all, thanks for your kind reply, for a while I thought I had posted in the wrong forum.

Well that is not what I expected from this company, I've been using APC for years now but I had never such a need for firmware as most of the models I deal with are Back UPS models which never required firmware upgrades like this one.

I've been a computer tech for more than 20 years and deal with everything from routers to printers and never had any problems with manufacturers hiding the firmware from their customers.

Now knowing what I now know about APC I guess I'm never buying APC again and the same advise will go to my customers.