This was originally posted on APC forums on 8/19/2016
hi all
im trying to setup powerchute but the authentication with the NMC keeps failing
i get the following error
The security details provided do not match the settings on NMC(s): xx.xx.xx.xx
im using the default username and password, apc/apc
and the authentication phrase has been set correctly on the NMC and then added to powerchute.
the authentication phrase was set under configuration -> sync control
i assume this is the only place it needs to be set?
i can browse to both NMC and powerchute management pages.
here is the NMC details
|
| Model: |
Smart-UPS SRT 5000 |
| SKU: |
SRT5KRMXLI |
|
|
| Firmware Revision: |
UPS 04.0 (ID1013) |
| Manufacture Date: |
14.10.2015 |
| Hardware Factory |
| |
|
| Model Number: |
AP9537SUM |
|
|
| Hardware Revision: |
05 |
| Manufacture Date: |
10/05/2015 |
| MAC Address: |
|
| Management Uptime: |
0 Days 0 Hours 14 Minutes |
Powerchute details
PowerChute Network Shutdown 4.1.0 Build 6428
any ideas why this isnt working?
let me know if you need any more details
appreciate any help
thanks!
