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factory reset on a network card

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natalie_apc
Crewman
Crewman
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factory reset on a network card

This was originally posted on APC forums on 1/24/2014


Is there anyway to do a factory reset on a network card over the network?  I am in Canada and my troubled UPS is in the US.

Natalie


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BillP
Administrator Administrator
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116

Re: factory reset on a network card

This reply was originally posted by Angela on APC forums on 1/28/2014


I am glad to help - if you cannot access it remotely anymore from any location, you'll need to have someone local to it to either - factory wipe (format it) by holding the reset button for 20 seconds where it will go back to DHCP only mode or have someone log in via a serial connection and just change the subnet setting so that you could access it.

See Answer In Context

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BillP
Administrator Administrator
Administrator
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116

Re: factory reset on a network card

This reply was originally posted by Angela on APC forums on 1/27/2014


The answer is it depends what type of reset. It also requires access to the card.


AP9617/18/19 offer "Reset to default" options - including or excluding TCP/IP settings in the web or telnet/SSH interface.


AP9630/31 also offer this as well as a format command you can do via telnet/ssh which wipes every single thing (including TCP/IP settings). It is a step beyond reset to defaults. Reset to defaults is best if you need to exclude your TCP/IP settings.


If you can't find these options, I need to know what firmware version  you have and what model of management card.

natalie_apc
Crewman
Crewman
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116

Re: factory reset on a network card

This was originally posted on APC forums on 1/28/2014


I would say that I need the second option you mentioned.  It is an AP9630 card with v5.1.7  What I did was during the configuration I entered an incorrect subnet.  Instead of using 172.16.73.17 I entered 172.16.173.17 which means I cannot access the card.

I am just learning this so thank you for your patience.

Natalie

BillP
Administrator Administrator
Administrator
0 Likes
0
117

Re: factory reset on a network card

This reply was originally posted by Angela on APC forums on 1/28/2014


I am glad to help - if you cannot access it remotely anymore from any location, you'll need to have someone local to it to either - factory wipe (format it) by holding the reset button for 20 seconds where it will go back to DHCP only mode or have someone log in via a serial connection and just change the subnet setting so that you could access it.