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Unable to reset APC PDU 7941 password

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mahmed_apc
Cadet
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Unable to reset APC PDU 7941 password

This was originally posted on APC forums on 2/16/2016


Hi, 

We have APC PDU 7941. I tried to login through console with apc/apc username/password but it is not working. When I tried to reset the password through reset button it is also not working. I am able to login with other username device using password apc. 

Can someone advise how I can reset the password or what is the default username or password for administrator user. 

Thank you.


Accepted Solutions
BillP
Administrator Administrator
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Re: Unable to reset APC PDU 7941 password

This reply was originally posted by Angela on APC forums on 2/16/2016


The default user name/password is apc/apc as you already seemed to try.

The only way to reset the administrator password is by using a special timing sequence while serially connected and the pinhole reset button on the PDU display, as mentioned here -> http://www.schneider-electric.us/en/faqs/FA156075 (refer to NMC1 instructions)

You'll want to make sure the pinhole reset button is actually making constant. Your post seemed inferred maybe the reset button wasn't working but I can't tell if you meant the process or the physical button. Verify when you press the button during the procedure that the LEDs react as noted.

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BillP
Administrator Administrator
Administrator
0 Likes
0
247

Re: Unable to reset APC PDU 7941 password

This reply was originally posted by Angela on APC forums on 2/16/2016


The default user name/password is apc/apc as you already seemed to try.

The only way to reset the administrator password is by using a special timing sequence while serially connected and the pinhole reset button on the PDU display, as mentioned here -> http://www.schneider-electric.us/en/faqs/FA156075 (refer to NMC1 instructions)

You'll want to make sure the pinhole reset button is actually making constant. Your post seemed inferred maybe the reset button wasn't working but I can't tell if you meant the process or the physical button. Verify when you press the button during the procedure that the LEDs react as noted.