Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.
Already have an account? Login
This was originally posted on APC forums on 2/27/2021
Hi all,
Inside company server room there is this UPS: "Smart-UPS SRT 6000"
It started two weeks ago to ask us (via e-mail notification) to replace UPS battery.
The error message is "Battery needs replacement. Order replacement battery, APCRBC140, for the internal pack, cartridge 1."
We ordered APCRBC140 battery replacement and I installed it two days ago.
I confirmed, using LCD panel, that I replaced battery and I typed replacement date.
It is very strange but the system continue to ask us battery replacement as you can see in the picture!
You can see the correct installation date from web gui too (two days ago)
What can I do? I need to remove this error message because I replaced battery and their health is good.
Thanks for your help!
Federico
Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.
