Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
80810members
346871posts

SUA3000I Battery capacity drops below 25% for no reason.

Solved
BillP
Administrator Administrator
Administrator
0 Likes
2
280

SUA3000I Battery capacity drops below 25% for no reason.

This question was originally posted by Llewellyn on APC forums on 10/23/2012


Our client has a SUA3000I
SN: JS0724024241

Their UPS for some reason drops below 20% battery capacity and there is no indication what has caused this. The input and output voltages seem to be normal. I have gone to site to see if I could find anything wrong with the unit as we replaced the batteries in this unit Jan 2012. I performed a self test and a mains fail test via the serial and both tests show normal operation on both the UPS and batteries side. You can see from the event log I carried out my testing on the 23/10/12. The data log is unfortunatly not long enough to go back on but the batteries seemed to be holding their charge well enough when running on battery. I was just wondering if any1 else has experienced something similar and if there is a fix for this,other then replacing the whole unit.

24.10.2012 06:20:28 UPS: A discharged battery condition no longer exists. 0x0108
24.10.2012 05:51:59 UPS: Passed a self-test. 0x0105
24.10.2012 05:51:51 UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately. 0x0107
23.10.2012 12:13:39 System: Email: Could not mail '192.168.9.250'. 0x001A

24.10.2012 06:00:46 231.8 234.7 233.2 9.36 79.3 50.25 27.0 55.35 22.9 70.8
24.10.2012 05:58:46 230.4 234.7 233.2 9.24 77.3 50.00 26.0 55.35 22.9 70.8
24.10.2012 05:56:46 230.4 231.8 230.4 9.36 76.0 50.00 24.0 55.35 22.9 70.2
24.10.2012 05:54:46 230.4 231.8 230.4 9.36 76.7 50.25 23.0 55.35 22.9 70.2
24.10.2012 05:52:46 230.4 231.8 231.8 9.84 77.3 50.25 21.0 55.35 22.9 74.1
24.10.2012 05:50:46 231.8 233.2 231.8 9.36 76.7 50.00 100.0 55.35 22.9 70.8
24.10.2012 05:48:46 231.8 233.2 230.4 9.36 76.7 50.00 100.0 55.35 22.9 70.2

Attachments

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
280

Re: SUA3000I Battery capacity drops below 25% for no reason.

This reply was originally posted by Llewellyn on APC forums on 10/28/2012


3ed party

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
280

Re: SUA3000I Battery capacity drops below 25% for no reason.

This reply was originally posted by Chris on APC forums on 10/25/2012


Sounds like their may be an internal issue with the UPS(such as the charger?) or the batteries themselves. Were they replaced with APC batteries or a 3rd party?

BillP
Administrator Administrator
Administrator
0 Likes
0
281

Re: SUA3000I Battery capacity drops below 25% for no reason.

This reply was originally posted by Llewellyn on APC forums on 10/28/2012


3ed party