Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
79187members
343713posts

PowerChute is not receiving data from the Network Management Card

Solved
BillP
Administrator Administrator
Administrator
0 Likes
2
633

PowerChute is not receiving data from the Network Management Card

This question was originally posted by Paolo on APC forums on 10/3/2020


Hello

I'm having some problems linking Powerchute Network Shutdown with my UPS (NMC 9631 v6.8)

I installed PNS 4.4 on a Raspberry Pi 3 (It's a Debian ARM distro). I simply replaced the JRE binaries packed in the installer, with JRE from Oracle for ARM architecture

PNS and NMC are in different subnets (a VPN site2site is enstablished between these subnets). all type of traffic between these two subnets is permitted in any direction.

PNS: 172.16.1.254:6547

NMC: 192.168.250.201:80

I set up Passphrase correctly and PNS registers itself in the NMC client list.

This is the error

 

As suggested in other topics I have tried to monitor traffic flowing through my firewall and I see NMC's reply to dest port 3052 UDP

 

I can't packet-trace where the PNS is installed but I'm sure there is no firewall installed. And I see sockets correctly binded

I have no clue...

Can you help me? thanks!

Attachments

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
633

Re: PowerChute is not receiving data from the Network Management Card

This reply was originally posted by Paolo on APC forums on 10/5/2020


Indeed, it was a network problem, an access list was blocking traffic initiating from the UPS, but not traffic comin back for a previous connection (NMC really starts a *new* connection to port 3052)

Unfortunately I had to uninstall it because, once configured,  there was no option to integrate in vmware.

So i downloaded the PNS for Virtualization .ova file and deployed in my single esxi host.

I have some trouble to understand how it works but I think I'll work it out...

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
633

Re: PowerChute is not receiving data from the Network Management Card

This reply was originally posted by Gavan on APC forums on 10/5/2020


Hi Paolo,

You have a whole lot of moving parts here so I can't guarantee that this will work.

First thing to check is if powerchute is enabled on the NMC from FW6.8.2 onward it is not enabled by default.

Next thing to check would be is HTTP/HTTPS enabled on the NMC?

If the NMC is right then more than likely your issue is network related, I'm not going to comment on the fact your running it on ARM but I would say that if it was that easy I'd imagine it would already have been done.

-Gavan 

BillP
Administrator Administrator
Administrator
0 Likes
0
634

Re: PowerChute is not receiving data from the Network Management Card

This reply was originally posted by Paolo on APC forums on 10/5/2020


Indeed, it was a network problem, an access list was blocking traffic initiating from the UPS, but not traffic comin back for a previous connection (NMC really starts a *new* connection to port 3052)

Unfortunately I had to uninstall it because, once configured,  there was no option to integrate in vmware.

So i downloaded the PNS for Virtualization .ova file and deployed in my single esxi host.

I have some trouble to understand how it works but I think I'll work it out...