Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
80831members
346908posts

PCBE for SURTD

Solved
blackAces_apc
Commander
Commander
0 Likes
14
217

PCBE for SURTD

This was originally posted on APC forums on 4/29/2009


Hi guys, i have a question regarding the SURTD, just want to know the PCBE for SURTD can support Win 2003 Server 64 bit?

Thanks


Accepted Solutions
blackAces_apc
Commander
Commander
0 Likes
0
219

Re: PCBE for SURTD

This was originally posted on APC forums on 6/12/2009


Ok i try to installed the lates version.

I'll get back with you if i hit any issue again IPaW...Thanks a lot

See Answer In Context

14 Replies 14
BillP
Administrator Administrator
Administrator
0 Likes
0
219

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 4/30/2009


what model UPS is this specifically? the 3000 or 5000 RT? you want to make sure you are plugging in the USB to RJ-45 cable into the right spot. if the UPS has a network management card, you may have inadvertently plugged the RJ-45 end into the network jack and not the communication jack. the correct communication jack i believe says "serial" or "communication" or something like that.

i agree, its not an OS issue.

also, once we know you are using the right jack, we could try a terminal program, like PuTTy to see if the UPS gives us any information via that method, then we would know its a software issue and not a UPS problem.

BillP
Administrator Administrator
Administrator
0 Likes
0
219

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 4/29/2009


SURTD units arent supported by powerchute business edition. they are supported by Powerchute Server (or a network management card alternatively - both cant be used at the same time either).

powerchute server should ship on a CD with the UPS. the SURTD5000 units ship with a network management card inside and can be used with powerchute network shutdown.

[check this link for powerchute server compatibility|http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=9251]

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 4/30/2009


yah, sorry, you correct it's not PCBE, coz i try to install the powerchute server to the Server but after i finish the installation it's show that no communication with the UPS seems like Communication Lost, i unplug then plug again the Serial Cable ( USB - RJ45 ) then i also restart the server but still same issue.,, what do you think IPaW isn't OS issue because they are using Win 64bit? thank in advance

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 5/23/2009


Follow up question IPaW

the unit dont have NMC, i try also to install the software to the other server, at first it can detect everythings is fine, but when i close the powerchute then open again "communication lost" already, then i try to unplug and reconnect the USB to RS 232 but still same issue..thanks

BillP
Administrator Administrator
Administrator
0 Likes
0
220

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 5/25/2009


i need to know what model we are dealing with. also, if its an SURTD unit, it should only have a RJ45 to DB9 cable, NOT a RJ45 to USB cable.

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 5/28/2009


sorry, yes you rigth its DB9 to RJ45, the unit is SURTD...,E

BillP
Administrator Administrator
Administrator
0 Likes
0
220

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 5/29/2009


some SURTD's come with the NMC in there, just wanted to make sure 😉

so you are able to read data in the very beginning? like wattage, runtime, etc before it stops working? is that how you know its successfully working?

BillP
Administrator Administrator
Administrator
0 Likes
0
220

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 5/28/2009


ok, so the RJ45 end should be plugged into the RJ45 port labeled "Serial" i believe. make sure you didnt accidently plug it into a different port back there..can you confirm?

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 5/29/2009


yes i confrim i connect to the labeled 'serial", coz they dont have a NMC..

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 6/1/2009


yeah i able to read the data like runtime, wattage, input voltage,,every thing is fine, then i close the program when i open back again " lost communication' already..

BillP
Administrator Administrator
Administrator
0 Likes
0
220

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 6/1/2009


can you tell me what version of powerchute server you are using? it should be on the administration tab->General->About I believe.

BillP
Administrator Administrator
Administrator
0 Likes
0
220

Re: PCBE for SURTD

This reply was originally posted by Angela on APC forums on 6/6/2009


well i cant say i have seen this particular issue but a new version of powerchute server was released recently which helped out with some other issues. powerchute 1.0.1 i believe is the most recent.

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 6/6/2009


i forget the version, have you experience this before? what do you think is the problem. Coz for me it so troublesome you know, compare to the previews one i think its more stable the SURT using the serial port DB-9

blackAces_apc
Commander
Commander
0 Likes
0
220

Re: PCBE for SURTD

This was originally posted on APC forums on 6/12/2009


Ok i try to installed the lates version.

I'll get back with you if i hit any issue again IPaW...Thanks a lot