No LEDs are burning on the SURTD3000XLI

[BillP]

This question was originally posted by Rick on APC forums on 3/28/2018

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Dear,

I recently received an SURTD3000XLI. This UPS was not used for around 8 months. During that time it was not connected to the main power supply. The problem I am facing with is that the UPS doesn't work. If I connect the UPS to the main power supply I can hear the fan and serveral relays but the power outlet is not active. Also the LEDs on the front are not burning. My first thought was that the batteries where dead but I am not sure about that.
I connected the UPS to Hyper Terminal and I get the following response:

-------------------------------------------------------------------------------
American Power Conversion               (c) Copyright 2006 All Rights Reserved
Firmware Revision: 5.1
-------------------------------------------------------------------------------
Model   : Smart-UPS RT 3000 XL
Manufacture Date  : 6/4/2015    Serial Number           : REMOVED
                                Battery Replacement Date: 6/4/2015
Battery Run Time  : 18:12 (h:m) # Internal Battery Packs: 1
Remaining Capacity: 100.0%      # External Battery Packs: 0
Battery Voltage   : 218.4 V     Output Voltage          : 0.00 VAC
Battery Temperature: 21.50 C    Output Frequency        : 0.00 Hz
                                Output Current          : 0.00 Amps
Input Voltage     : 235.1 VAC   Load in Watts           : 0.00%, 0.00 Watts
Input Frequency   : 50.00 Hz    Load in VA              : 0.00%, 0.00 VA

-------- Control And Configuration Console ------------------------------------

        1- UPS Settings
        2- Start/Stop Run Time Calibration
        3- Firmware Upgrade
        4- Factory Data

        - Logout, - Refresh
>

As far as I can see there is nothing wrong with the battery.

If I press 4 (Factory Data) I get the following:
-------------------------------------------------------------------------------
        Factory Data
-------------------------------------------------------------------------------
Faults: 0001 0001 0001 0000
Status: 0010 0010 0010 0010 0030 0010 0010 0010
Cause:  0000 0000 0000 0011 0010 0000 0000 0000
BSE: 0000 PSE: 0000 GE: 0000 LCEC: 0000 MEC: DD60
VINV: 1.82 DCPV: 394.9 DCNV: 394.8
PVINP: 325.1 PVINN: -325.9 PVREFP: 323.7 PVREFN: 322.2
CHGV: 218.2 CSP: 218.3 SCTRL: 0000 BHLTH: 0106
RBTS: 0000 RTCC: 0001 IS: 0001 BIS: 0001
PCBSN: REMOVED
TOT: 1E1A TBYT: 0000 TBAT: 0000085F NOBAT: 001B

Does somebody know if this shows the problem?

I also used PowerChute to get a status from the UPS (See attachment). There I can see that the UPS status is:off but I can't see any reasons why and I don't know how to turn it on.

I hope somebody can tell me what is going on here. Thanks in advance.

[BillP]

This reply was originally posted by Mike on APC forums on 3/28/2018

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Hi Rick,

Just to make sure, after plugging the UPS to the wall outlet, did you press the "Test/I" button? This is also the "ON" button of the UPS to turn it on.

[BillP]

This reply was originally posted by Rick on APC forums on 3/28/2018

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Hi Mike,

Thanks for your response.

Yes I did but nothing happens. If I press the "Off" button I hear a beep but nothing happens. I forgot the attachment in my previous post so I added it to this one.

[BillP]

This reply was originally posted by Mike on APC forums on 3/28/2018

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Hi Rick,

Basing on the info, this UPS was manufactured in 2015. If the batteries were never replaced, it is possible that it is not supplying the proper juice to the UPS' dc bus because of its age. Typically, APC batteries have a 3-5 yr life span. SURT models, require good working batteries for them to even turn on. If you want to further troubleshoot this UPS, you may want to get new batteries (Part Number APCRBC140). 

[BillP]

This reply was originally posted by Rick on APC forums on 4/4/2018

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Hi Mike,

Ok, then I will buy a new battery. I've have got this advice now multiple times. Thanks for helping.

[chefash_apc · Accepted solution]

This was originally posted on APC forums on 4/5/2018

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Before you invest in the $$ for batts.  Try these two things.

(maybe one tray is bad)  Pull the brown battery disconnects out and usse a multimeter and measure each of the two trays.  Both should be above 90vDC. 

(maybe controller ribbon damaged)  See if you can get a network management card.  You can control the unit through that.  If not, check the fragile ribbon and the display connections.  Finally try the rubber button.   If any of these things was loose or damaged, you would get nothing as well.  

And as a final thought.  APC Troubleshooting manual says to try to cold start the unit.

1) Turn off and unplug the Smart-UPS from wall. Remove any attached load.
2) Press and hold the power button (labeled ""I/TEST"" on legacy non-LCD screen units) on the front of the UPS until you hear a LONG beep.
3) Let go DURING the long beep. If you let go after the beep ends you will need to try again.
4) UPS should go through its' normal self test and end up on battery with 4 beeps every 30 seconds. This shows that the UPS is functioning correctly and can both pass a self test and function on battery.
5) You can now plug your UPS back into the wall. If the input power is acceptable the UPS will transfer back online.

[BillP]

This reply was originally posted by Rick on APC forums on 4/16/2018

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Hi Bob,

I ordered a network card. Now I was simply be able to turn on the UPS!

Many thanks.