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Network Card Update show Lost Communication to the UPS

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bdeoliveira_apc
Crewman
Crewman
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6
283

Network Card Update show Lost Communication to the UPS

This was originally posted on APC forums on 12/19/2019


I did an update on network card and after that the only information that I have is this Lost Communication to the UPS.

The UPS is SUA3000RM2U-BR and below it is the network card information.

Application Module
Name sy3p
Version v6.5.0
Date Jul 12 2017
Time 19:00:54

APC OS (AOS)
Name aos
Version v6.5.0
Date Jun 9 2017
Time 13:41:00

APC Boot Monitor
Name bootmon
Version v1.0.8
Date Apr 8 2014
Time 10:59:40

I´ve used this software to update the firmware.

 

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bdeoliveira_apc
Crewman
Crewman
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283

Re: Network Card Update show Lost Communication to the UPS

This was originally posted on APC forums on 12/20/2019


After I rebooted the network I was able to update to the correct firmware, thanks a lot now I´ll try to update ups firmware wish me luck.

See Answer In Context

6 Replies 6
apctux_apc
Crewman
Crewman
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283

Re: Network Card Update show Lost Communication to the UPS

This was originally posted on APC forums on 12/19/2019


Please try the last firmware release. It will be the 6.8.X one.

bdeoliveira_apc
Crewman
Crewman
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283

Re: Network Card Update show Lost Communication to the UPS

This was originally posted on APC forums on 12/19/2019


I´ve did the update to 6.8.0

 

Starting Upgrade 12/18/19 17:54:08
-----------------
[12/18/19 17:54:08] 10.135.30.10: Pinging (via ICMP) device
[12/18/19 17:54:08] 10.135.30.10: Device connection passed
[12/18/19 17:54:09] 10.135.30.10: Testing FTP Log-in
[12/18/19 17:54:12] 10.135.30.10: FTP Log-in passed
[12/18/19 17:54:13] 10.135.30.10: Saving data file
[12/18/19 17:54:14] 10.135.30.10: AOS Prior to firmware transfer: Network Management Card AOS v5.1.3

[12/18/19 17:54:14] 10.135.30.10: APP Prior to firmware transfer: Smart-UPS & Matrix-UPS APP v5.1.3

[12/18/19 17:54:14] 10.135.30.10: Saving event & configuration files
[12/18/19 17:54:30] 10.135.30.10: Transferring firmware file (1/3): Boot Monitor
[12/18/19 17:54:38] 10.135.30.10: Boot Monitor transfer successful
[12/18/19 17:54:40] 10.135.30.10: Restarting network interface
[12/18/19 17:55:12] 10.135.30.10: Device connection passed
[12/18/19 17:55:14] 10.135.30.10: Testing FTP Log-in
[12/18/19 17:55:14] 10.135.30.10: FTP Log-in passed
[12/18/19 17:55:15] 10.135.30.10: Transferring firmware file (2/3): OS
[12/18/19 17:56:08] 10.135.30.10: OS transfer successful
[12/18/19 17:56:10] 10.135.30.10: Restarting network interface
[12/18/19 17:56:30] 10.135.30.10: Pinging (via ICMP) device
[12/18/19 17:57:18] 10.135.30.10: Device connection passed
[12/18/19 17:57:19] 10.135.30.10: Testing FTP Log-in
[12/18/19 17:57:20] 10.135.30.10: FTP Log-in successful
[12/18/19 17:57:21] 10.135.30.10: Transferring firmware file (3/3): application
[12/18/19 17:57:59] 10.135.30.10: Restarting network interface
[12/18/19 17:58:09] 10.135.30.10: Pinging (via ICMP) device
[12/18/19 17:58:24] 10.135.30.10: No language pack selected
[12/18/19 17:58:24] 10.135.30.10: OS & Application transfer completed

But now I can´t have access on web though it still pinging.

BillP
Administrator Administrator
Administrator
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283

Re: Network Card Update show Lost Communication to the UPS

This reply was originally posted by Bill on APC forums on 12/20/2019


Hello,

The initial firmware you install was designed for a Symmetra UPS not a Smart-UPS Here is a link to the correct firmware https://www.apc.com/shop/us/en/products//P-SFSUMX680

When upgrading to firmware 6.8 once the NMC is rebooted http access is disable. To access the NMC via the web interface use https. Example https://192.168.24.100

You should read the firmware user's guide and release notes available at the link above.  

bdeoliveira_apc
Crewman
Crewman
0 Likes
0
283

Re: Network Card Update show Lost Communication to the UPS

This was originally posted on APC forums on 12/20/2019


Thanks for the link and the info about https, now I can log again, i´ve tried to open release notes but link is broken.

Here is the log info when I try to install the correct firmware, this message is showed even if I enable http and ftp server.

Starting Upgrade 12/20/19 10:32:20
-----------------
[12/20/19 10:32:20] 10.135.30.10: Pinging (via ICMP) device
[12/20/19 10:32:20] 10.135.30.10: Device connection passed
[12/20/19 10:32:21] 10.135.30.10: Testing FTP Log-in
[12/20/19 10:32:26] 10.135.30.10: ERROR --> FTP Log-in failed

 

Here is the config on ssh

 

login as: apc
apc@10.135.30.10's password:

Schneider Electric Network Management Card AOS v6.8.2
(c) Copyright 2019 All Rights Reserved Symmetra APP v6.8.0
-------------------------------------------------------------------------------
Name : apc581BF6 Date : 12/20/2019
Contact : Unknown Time : 12:03:14
Location : Unknown User : Super User
Up Time : 0 Days 0 Hours 2 Minutes Stat : P+ N4+ N6+ A+
-------------------------------------------------------------------------------
IPv4 : Enabled IPv6 : Enabled
Ping Response : Enabled
-------------------------------------------------------------------------------
HTTP : Enabled HTTPS : Disabled
FTP : Enabled Telnet : Disabled
SSH/SCP : Enabled SNMPv1 : Disabled
SNMPv3 : Disabled
-------------------------------------------------------------------------------
Super User : Enabled RADIUS : Disabled
Administrator : Disabled Device User : Disabled
Read-Only User : Disabled Network-Only User : Disabled

 

BillP
Administrator Administrator
Administrator
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281

Re: Network Card Update show Lost Communication to the UPS

This reply was originally posted by Bill on APC forums on 12/20/2019


Hi,

SSH to the card and enter the command ftp -S enable to enable ftp. When 6.8 is install along with disabling http access it also disable ftp access. These changes were made to bring the card into compliance with California Senate Bill No. 327

bdeoliveira_apc
Crewman
Crewman
0 Likes
0
284

Re: Network Card Update show Lost Communication to the UPS

This was originally posted on APC forums on 12/20/2019


After I rebooted the network I was able to update to the correct firmware, thanks a lot now I´ll try to update ups firmware wish me luck.