This reply was originally posted by Angela on APC forums on 5/11/2017
Hi Jeff,
Can you log into the Network Management Card interface and I need to know the firmware on that since it is the item experiencing the stack overrun.
I don't know what firmware you have on it now so you'll see either a baby blue/white-ish interface with tabs along the top when you log in - go to Administration->General->About and let me know what is there for AOS and app version.
If it is an older firmware, you'll see navy blue/white pages with navigation on the left and the versions for AOS and app will be under Help->About system. I believe you have an NMC1 so the info should be in one of these two UI locations.
No matter the firmware though, obtaining and providing the full event log would be extremely helpful for us. Instructions on getting the event.txt are here (I don't need the other log files mentioned.)-> http://www.apc.com/us/en/faqs/FA156131
From there, we can make a recommendation on if a firmware upgrade is needed or if there is something else causing it where we may suggest a reset to defaults or similar.
