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Network Card Problem: Restarting. Stack overrun - Task 10.Stack overrun.

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jturmelle_apc
Crewman
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Network Card Problem: Restarting. Stack overrun - Task 10.Stack overrun.

This was originally posted on APC forums on 5/11/2017


I have an older APC Symmetra LX 16000:

Model: Symmetra LX 16000
Position: TOWER
Serial Number: QD0852160369
Firmware Revision: 269.513.S
Manufacture Date: 01/06/09

Recently I've been receiving several messages a day:

Serial # : PA0852130721
Device Ser #: QD0852160369
Date: 05/11/2017
Time: 09:17:57
Code: 0x0009

Informational - System:  Restarting. Stack overrun - Task 10.Stack overrun.

I've read on the forums about updating the firmware to resolve this problem, but I can't figure out where I should get the firmware and which specific version of firmware to use.

Its strange because this did use to happen on occasion, but now its happening pretty regularly, and sometimes multiple times a day.  Any help would be appreciated,

Jeff Turmelle

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jturmelle_apc
Crewman
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Re: Network Card Problem: Restarting. Stack overrun - Task 10.Stack overrun.

This was originally posted on APC forums on 5/11/2017


Thanks for the quick response Angela,

APC OS

Version: v3.3.4

Date: 1/5/2007

I've attached the event.txt file, after masking the IP addresses.

Jeff

See Answer In Context

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BillP
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Re: Network Card Problem: Restarting. Stack overrun - Task 10.Stack overrun.

This reply was originally posted by Angela on APC forums on 5/11/2017


Hi Jeff,

Can you log into the Network Management Card interface and I need to know the firmware on that since it is the item experiencing the stack overrun.

I don't know what firmware you have on it now so you'll see either a baby blue/white-ish interface with tabs along the top when you log in - go to Administration->General->About and let me know what is there for AOS and app version. 

If it is an older firmware,  you'll see navy blue/white pages with navigation on the left and the versions for AOS and app will be under Help->About system. I believe you have an NMC1 so the info should be in one of these two UI locations.

No matter the firmware though, obtaining and providing the full event log would be extremely helpful for us. Instructions on getting the event.txt are here (I don't need the other log files mentioned.)-> http://www.apc.com/us/en/faqs/FA156131 

From there, we can make a recommendation on if a firmware upgrade is needed or if there is something else causing it where we may suggest a reset to defaults or similar.

jturmelle_apc
Crewman
Crewman
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187

Re: Network Card Problem: Restarting. Stack overrun - Task 10.Stack overrun.

This was originally posted on APC forums on 5/11/2017


Thanks for the quick response Angela,

APC OS

Version: v3.3.4

Date: 1/5/2007

I've attached the event.txt file, after masking the IP addresses.

Jeff

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