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NMC2 communication not established

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richardkeymer_apc
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NMC2 communication not established

This was originally posted on APC forums on 1/11/2018


Brand new APC 1500i and NMC2

All looked good on the desk before installation, updated the firmware to 6.5 and could 'browse' to the web interface, all looked good

Now I'm getting  Local Management-To-UPS Communication Lost

01/11/2018 01:20:13 UPS: The local network management interface-to-UPS communication not established.
01/11/2018 01:20:13 UPS: The local network management interface-to-UPS communication not established.
01/11/2018 01:19:48 MDS: Communication Lost With Metering Board[7..12]
01/11/2018 01:19:48 MDS: Communication Lost With Metering Board[1..6]
01/11/2018 01:19:43 Environment: Integrated Input Contact 4 Critical Alarm

Attached event log

I have removed nmc card for 30 mins and reseated. I have re-installed 6.5 firmware

😞

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BillP
Administrator Administrator
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Re: NMC2 communication not established

This reply was originally posted by Angela on APC forums on 1/11/2018


Hi Richard - OK, you're very welcome!

See Answer In Context

5 Replies 5
BillP
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Re: NMC2 communication not established

This reply was originally posted by Angela on APC forums on 1/11/2018


Hi Richard,

It sounds like you loaded the incorrect firmware and we can easily correct this.

Can you confirm the exact model of your UPS?

Can you confirm which firmware you applied?

For Smart-UPS types, this is the correct file that should be applied: ftp://restrict:Kop$74!@ftp.apcc.com/restricted/hardware/nmcard/firmware/sumx/650/apc_hw05_aos650_sum... 

richardkeymer_apc
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Re: NMC2 communication not established

This was originally posted on APC forums on 1/11/2018


Model Number
AP9630
Serial Number
ZA1711003370
Hardware Revision
08
Manufacture Date
03/14/2017
MAC Address
00 C0 B7 DF 1A B8
Management Uptime
0 Days 2 Hours 6 Minutes
I used this firmware:
Network Management Card 2 v6.5.0 Firmware Executable for Symmetra PX 48; 96; 100; and 160 kW Systems SFSYPX2V650
BillP
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331

Re: NMC2 communication not established

This reply was originally posted by Angela on APC forums on 1/11/2018


Hi Richard,

OK, that firmware is for a Symmetra PX. If you have a Smart-UPS that your AP9630 is installed into (which is my best guess as to what "APC1500I" is for the actual UPS model), use and apply that firmware file I provided a link to and re-check that the NMC is working properly afterwards.

richardkeymer_apc
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Re: NMC2 communication not established

This was originally posted on APC forums on 1/11/2018


Hi Angela,

Yep, it is a Smart-UPS I have, all working fine again now with the firmware from your reply.

Thanks for everything 🙂

Richard

BillP
Administrator Administrator
Administrator
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332

Re: NMC2 communication not established

This reply was originally posted by Angela on APC forums on 1/11/2018


Hi Richard - OK, you're very welcome!