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NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

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Saz_apc
Crewman
Crewman
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NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This was originally posted on APC forums on 1/13/2011


Hi All,

I have got new card to put in APC smart UPS 3000 , i am trying to assign it IP address by using APC ip address wizard , it find the unconfigured card and asks me to enter TCP/IP details i enter those and prompts that it is going to open the Default Browser , it opens IE and IE says page cannot be open . i try to ping the ip i am assigning and it doent ping , which means it is not getting the ip address. i have twice tried to reset the netwrok managemnt card but each time i try to assign the ip address same result . please advice / help.i would be really greatfull for your this help.

thanks

SAZ


Accepted Solutions
Saz_apc
Crewman
Crewman
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0
284

Re: NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This was originally posted on APC forums on 1/14/2011


Thanks for your reply, the version of APC device IP Configuration wizard i am using is v3.01 . i will try the version you are attaches ( thanks a lot ).
I will try accessing it through console as well. i will upload the result.

thanks
SAZ

See Answer In Context

5 Replies 5
BillP
Administrator Administrator
Administrator
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284

Re: NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This reply was originally posted by Kent on APC forums on 3/29/2011


Evidently still a problem with latest version. I wasted hours back and forth with tech support, finally used the antiquated method of hyperterminal. I still don't have an answer of why I had to hunt down a laptop with a serial port on it to config. Why does APC not upgrade the interface to use a USB cable for this?

BillP
Administrator Administrator
Administrator
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284

Re: NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This reply was originally posted by Angela on APC forums on 3/29/2011


there is no known issue with the latest version but release of a newer, completely new updated version (5.x) is imminent. i am not sure what the reason for not using USB is yet to be honest but we offer a few different methods mentioned here: http://nam-en.apc.com/app/answers/detail/a_id/3061

Javik_apc
Lieutenant JG
Lieutenant JG
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284

Re: NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This was originally posted on APC forums on 1/13/2011


After trying and failing multiple times to set the IP, I configured the card manually.

Plug your APC UPS serial cable into a computer with a serial terminal installed (like Windows HyperTerminal), and you can access the card via the terminal. It's been a while but I believe 9600 baud 8-N-1 will work.

Probably a good idea to not have the APC UPS management software running on this computer since the management will want to use the UPS serial cable too for smart signalling.

BillP
Administrator Administrator
Administrator
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284

Re: NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This reply was originally posted by Angela on APC forums on 1/13/2011


yes, thats an alternative too. you can reference this article as well -> http://nam-en.apc.com/app/answers/detail/a_id/3061

you have a network management card 2.

Saz_apc
Crewman
Crewman
0 Likes
0
285

Re: NETWORK MANAGEMENT CAR AP9630 -- CANNOT ASSSIGN IP ADDRESS

This was originally posted on APC forums on 1/14/2011


Thanks for your reply, the version of APC device IP Configuration wizard i am using is v3.01 . i will try the version you are attaches ( thanks a lot ).
I will try accessing it through console as well. i will upload the result.

thanks
SAZ