I have an APC MGE Galaxy 300 30kVA UPS that is refusing to go into Static Bypass.
The UPS has No Alarms and all measurements are ok however when I press the Off '0" Button for 3 Seconds, it says Processing and then says "Command time has run out". The same messages shows when I try to put it into Bypass using the Control Option via the Display.
Can anyone advise what could be causing this and how to resolve this issue?
Re: MGE Galaxy 300 UPS - Won't go into Static Bypass
We have seen this issue If the UPS firmware version previous to 04.09.07.79 .INV cannot be turned off when User presses the OFF button for 3 seconds on the front panel occasionally, “Command time has run out!” will be displayed in HMI.
Please check the current FW version and upgrade with the latest FW