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Internal comm. Fault,,event code 154, smart ups SRT5KXLI

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msaqibsattar_apc
Crewman
Crewman
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Internal comm. Fault,,event code 154, smart ups SRT5KXLI

This was originally posted on APC forums on 7/4/2019


I have a smart ups srt 5000 model no. SRT5KXLI serial no as1644271520 lcd display show "communication error" and in the log it shows this "internal comm. Fault event code 154" i have not connected to any network. 

Please if anyone can help 

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msaqibsattar_apc
Crewman
Crewman
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1335

Re: Internal comm. Fault,,event code 154, smart ups SRT5KXLI

This was originally posted on APC forums on 7/4/2019


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See Answer In Context

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msaqibsattar_apc
Crewman
Crewman
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1336

Re: Internal comm. Fault,,event code 154, smart ups SRT5KXLI

This was originally posted on APC forums on 7/4/2019


Pics ttached 

BillP
Administrator Administrator
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Re: Internal comm. Fault,,event code 154, smart ups SRT5KXLI

This reply was originally posted by Bill on APC forums on 7/9/2019


Hello,

To correct turn off UPS by pressing and holding the power on/off button, brain dead the unit, and restart. 

To brain dead

1) Turn off and unplug UPS from wall
2) Disconnect Battery
3) You may hear an audible "click" from the UPS.
4) Reconnect battery, plug unit back in the wall, and turn UPS back on

 

If issue persist contact local support for assistance. 

msaqibsattar_apc
Crewman
Crewman
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1336

Re: Internal comm. Fault,,event code 154, smart ups SRT5KXLI

This was originally posted on APC forums on 7/9/2019


We have tried this. Not working.

Now its in the service centre.

Thank you.