I have a SMX3000LVNC NMC wont discover UPS. Please Help!

[antramos86_apc]

This was originally posted on APC forums on 3/12/2016

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NMC 2 not communicating with UPS. Model#SMX3000LVNC. How can I fix this. I have been beating my head for days on this.

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 3/13/2016

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Hi,

The NMC has the wrong firmware installed and that is why it will not discover the SMX3000. You need to install SUMX6.4 from this link

http://www.apc.com/tools/download/download.cfm?sw_sku=SFSUMX640&software_id=MFOI-A7UKP6&family=&part...

[antramos86_apc]

This was originally posted on APC forums on 3/13/2016

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Thank you very much!