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How to update firmware on SMT1500RMTU + AP9631

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aenagy_apc
Crewman
Crewman
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How to update firmware on SMT1500RMTU + AP9631

This was originally posted on APC forums on 3/31/2017


My configuration:

Model:  Smart-UPS 1500
Serial Number:  AS1203xxxxxx
Firmware Revision:  UPS 06.5 / MCU 11.0 / UBL 08.2 / MBL 11.0 (ID18)
Manufacture Date:  01/10/2012

My problem: I am unable to update the firmware. At first I tried following the instructions in this article (http://www.schneider-electric.ca/en/faqs/content/?id=FA170679) but encountered an error: "Update file not present in upsfw/ directory."

 	Update file not present in upsfw/ directory.

Then I found out that the AP9631 has a FTP server, so I tried uploading the firmware file (SMT18UPS_09-3.enc) to "ftp://apc@/upsfw" using Filezilla 3.25.1 using both Passive and Active modes. In each case the upload fails. See logs below.

 

How do I remotely update the firmware on my UPS?

 

Using Active mode in Filezilla:

Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server


Using Passive mode in Filezilla:

Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Status: Server does not support non-ASCII characters.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/upsfw"...
Status: Directory listing of "/upsfw" successful
Status: Disconnected from server
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Status: Server does not support non-ASCII characters.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/upsfw"...
Status: Directory listing of "/upsfw" successful
Status: Disconnected from server
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Connecting to 192.168.1.100:21...
Status: Connection established, waiting for welcome message...
Response: 421 Service not available, closing control connection.
Error: Could not connect to server

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aenagy_apc
Crewman
Crewman
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991

Re: How to update firmware on SMT1500RMTU + AP9631

This was originally posted on APC forums on 4/2/2017


On 2017-01-04 21:29, Boyan said:

If you upgrade your NMC to the latest release 6.4.6 then the UPS firmware upgrade becomes super easy -- there's a GUI option to upload the file the execute the upgrade:

I wish I started with updating the AP9631. The difference between the old and new web GUI is like night and day.

Thanks.

 

For anyone else trying to follow the instructions here (http://www.schneider-electric.ca/en/faqs/index?page=content&id=FA156099) you should know that the URL http://www.apcc.com/tools/download/ redirects you to http://www.apc.com/us/en/# (not very helpful). Instead, browse to http://www.apc.com/us/en/tools/download/ to search for firmware update files.

See Answer In Context

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4 Replies 4
voidstar_apc
Janeway
Janeway
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991

Re: How to update firmware on SMT1500RMTU + AP9631

This was originally posted on APC forums on 4/1/2017


Hi aenagy,

The knowledgebase article describes the process for the latest NMC firmware. You're using an older one. If you upgrade the NMC, options for updating the UPS from the web and from a USB drive become available.

For the older NMC firmware, you are following the right process. Perhaps try a command line FTP client rather than Filezilla. If your firmware file is corrupt, the NMC may abort the connection mid-transfer and log a message in the event log.

I think you have an older SMT1500? I wouldn't update it unless necessary​. 

bbiandov_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
991

Re: How to update firmware on SMT1500RMTU + AP9631

This was originally posted on APC forums on 4/2/2017


If you upgrade your NMC to the latest release 6.4.6 then the UPS firmware upgrade becomes super easy -- there's a GUI option to upload the file the execute the upgrade:

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aenagy_apc
Crewman
Crewman
0 Likes
0
991

Re: How to update firmware on SMT1500RMTU + AP9631

This was originally posted on APC forums on 4/2/2017


On 2017-01-04 09:11, voidstar said:

Hi aenagy,

The knowledgebase article describes the process for the latest NMC firmware. You're using an older one. If you upgrade the NMC, options for updating the UPS from the web and from a USB drive become available.

For the older NMC firmware, you are following the right process. Perhaps try a command line FTP client rather than Filezilla. If your firmware file is corrupt, the NMC may abort the connection mid-transfer and log a message in the event log.

I think you have an older SMT1500? I wouldn't update it unless necessary​. 

I tried your suggestion of using the FTP.EXE built-in to Windows 7 and it worked, much to my surprise. The NMC2 web GUI did pick-up the newly uploaded file. This is what it looks like after the update.

APC SMT1500 after applying firmware update SMT18UPS_09-3.enc.

The About page shows: "Firmware Revision:  UPS 09.3 / MCU 19.0 / UBL 08.5 / MBL 19.0 (ID18) ". For reference I have included the output from the FTP session below with the critical commands bolded. It would be nice if APC/Schneider included this step in their documentation. Thanks for the suggestion.

How do I figure out if I have a new SMT1500 vs old SMT1500?

Now to update the NMC2.

 

C:\>pushd K:\Data\APC_AmericanPowerConversion\SMT1500RMTU\SMT18UPS_09.3

K:\Data\APC_AmericanPowerConversion\SMT1500RMTU\SMT18UPS_09.3>ftp 192.168.1.100
Connected to 192.168.1.100.
220 AP9631 Network Management Card AOS v5.1.7 FTP server ready.
User (192.168.1.100:(none)): apc
331 User name okay, need password.
Password:
230 User logged in, proceed.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
apc_hw05_aos_517.bin
apc_hw05_sumx_517.bin
config.ini
db/
ssl/
ssh/
logs/
sec/
dbg/
lang/
upsfw/
rms/
scg/
226 Closing data connection.
ftp: 120 bytes received in 0.02Seconds 7.50Kbytes/sec.
ftp> cd upsfw/
250 CWD  requested file action okay, completed.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
./
../
226 Closing data connection.
ftp: 9 bytes received in 0.00Seconds 2.25Kbytes/sec.
ftp> put SMT18UPS_09-3.enc
200 PORT Command okay.
150 File status okay; about to open data connection.
226 Closing data connection.
ftp: 264576 bytes sent in 7.96Seconds 33.23Kbytes/sec.
ftp> ls
200 PORT Command okay.
150 File status okay; about to open data connection.
./
../
SMT18UPS_09-3.img
226 Closing data connection.
ftp: 28 bytes received in 0.01Seconds 5.60Kbytes/sec.
ftp>

 

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aenagy_apc
Crewman
Crewman
0 Likes
0
992

Re: How to update firmware on SMT1500RMTU + AP9631

This was originally posted on APC forums on 4/2/2017


On 2017-01-04 21:29, Boyan said:

If you upgrade your NMC to the latest release 6.4.6 then the UPS firmware upgrade becomes super easy -- there's a GUI option to upload the file the execute the upgrade:

I wish I started with updating the AP9631. The difference between the old and new web GUI is like night and day.

Thanks.

 

For anyone else trying to follow the instructions here (http://www.schneider-electric.ca/en/faqs/index?page=content&id=FA156099) you should know that the URL http://www.apcc.com/tools/download/ redirects you to http://www.apc.com/us/en/# (not very helpful). Instead, browse to http://www.apc.com/us/en/tools/download/ to search for firmware update files.

Tags (3)