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Critical - UPS: The battery power is too low ... Smart-UPS 2200 RM

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BillP
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Critical - UPS: The battery power is too low ... Smart-UPS 2200 RM

This question was originally posted by Jim on APC forums on 8/31/2012


Log files for a Smart-UPS 2200 RM are continually showing the critical battery power status messages below. The battery mfr date is 4/11/09. Firmware is 665.6.D. Load in Watts is 50.0%, and Runtime Remaining is 15 minutes. Battery Capacity is 100%. What is causing these messages to be generated and what can be done to test for problems and/or resolve the issue that is causing them to be generated? Does this indicate that the battery needs to be replaced?

Thanks for any assistance.

08/31/2012 15:52:52 UPS: A discharged battery condition no longer exists.
08/31/2012 15:52:09 UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.
08/31/2012 15:51:14 UPS: A discharged battery condition no longer exists.
08/31/2012 15:50:30 UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.
08/31/2012 15:49:36 UPS: A discharged battery condition no longer exists.


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BillP
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Re: Critical - UPS: The battery power is too low ... Smart-UPS 2200 RM

This reply was originally posted by Jim on APC forums on 9/4/2012


It passed the calibration test, but it looks like the battery needs to be replaced. The log file is no longer showing these messages repeatedly.

Thanks for your help!

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BillP
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Re: Critical - UPS: The battery power is too low ... Smart-UPS 2200 RM

This reply was originally posted by Dakota on APC forums on 9/1/2012


Have you tried running a battery calibration, or if you can just disconnect the ac from the unit and see how long its lasts . If the batteries where never replaced they are going on there 5th year and the average life span for a battery is 2-3 years

BillP
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Re: Critical - UPS: The battery power is too low ... Smart-UPS 2200 RM

This reply was originally posted by Angela on APC forums on 9/4/2012


it'd also be helpful to know what the "low battery duration" or "low battery signaling" time is set to. this is a setting within the UPS network management card that it sounds like you're using under UPS->Configuration->Shutdown.

can you please post the full log files and configuration file? you can delete any sensitive information out of them as well. i wonder if the load is fluctuating a bit and with the older batteries, is dropping down close to the low battery duration value i mentioned. if the runtime comes within 2 minutes of this value, this message can be reported. the default is 2 minutes though so it'd mean you're runtime is dropping down to near 4 minutes. this setting can be changed though so that is why i am asking if it has been raised.

instructions to download log files are here: http://www.apc.com/support/index?page=content&id=FA156131

thanks!

BillP
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Re: Critical - UPS: The battery power is too low ... Smart-UPS 2200 RM

This reply was originally posted by Jim on APC forums on 9/4/2012


It passed the calibration test, but it looks like the battery needs to be replaced. The log file is no longer showing these messages repeatedly.

Thanks for your help!