Brand new Smart-UPS X 3000 showing errors /discharged battery

[seanholmes_apc]

This was originally posted on APC forums on 3/27/2017

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Discharged Battery

The battery power is too low to support the load; if power fails, the UPS will be shut down immediately.

Overvoltage

Compensating for a high input voltage.

From status:

Status Smart-UPS X 3000   Last Battery Transfer: None Internal Temperature: 74.44°F Runtime Remaining: 0 minutes UPS Input     Input Voltage: 218.09 VAC @59.97 Hz   UPS Output   Output Voltage: 208.78 VAC @59.97 Hz Load Current: 4.62 Amps     Output VA: 32.20 %   Output Watts: 31.37 %   Battery Status   Battery Capacity: 0.00 % Battery Voltage: 136.46 VDC

UPS is working, but battery doesn't seem to be getting a charge, not sure how to fix. 

thanks

[BillP]

This reply was originally posted by Liam on APC forums on 3/28/2017

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The float voltage of your battery is currently 136v, so it is definitely getting a charge. I see in your title that the unit is new. Do you have the serial number? Also - Have you adjusted the low battery signal time from the factory defaults?

[seanholmes_apc · Accepted solution]

This was originally posted on APC forums on 3/28/2017

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it must have just been needing a good charge. Checked this morning and its "online' and green. 

The unit was brand new to me, but must have been sitting in some stockroom for years. MFG on battery is 2014. Its charged 100% now though. 

thanks

Sean