APC Smart-UPS RT 20kVA system startup configuration failed

[BillP]

This question was originally posted by sang on APC forums on 3/19/2018

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I have  a control board of RT 20kva, with Pin CMOS : 0VDC, UPS display 40kva, SN: 000...00, diags:system startup configuration failed. How to repair it.

[BillP · Accepted solution]

This reply was originally posted by Aidan on APC forums on 2/7/2019

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Hi Sang,

can you please provide more information of the failure? 

From the little information you have provided what I can tell you is that this will appear if the system cannot be configured successfully, and the system will be locked until it is rebooted. 

In order to best provide support and to be able to gather the information we require in order to assist you, I suggest you go to this page and complete what details you can: 

https://www.apc.com/vn/en/support/contact/ask_apc.cfm

Please include exact model number, serial number, logs (if you have any) and images / photos if you are able to provide any. Additionally on the display you should be able to go to Diags screen and forward the Raw Status Data to us. If you were able to provide the history of the unit i.e. was it moved / installed recently etc. this will assist us in diagnosing the issue. 

Thank you,

Aidan