APC Smart-UPS 3000VA batery replacement problem

[t_tunccan_apc]

This was originally posted on APC forums on 6/8/2020

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Hi friends

I have been bought a used APC Smart-UPS 3000VA. and I bought new bateries and I did replacement. But it says no batery. I think there is a computer program for woeking bateries. I have usb to ethernet cable but I do not have usb to rs232. I can buy if necessory.

I need help please.

(Sorry for bad english I live in Turkey)

[BillP]

This reply was originally posted by Bill on APC forums on 6/8/2020

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Hi,

You would need USB to Serial converter and a terminal emulation program. I user Putty for terminal emulation. You will also need the UPS Link language that is discussed in Schneider Electric FAQ FA276164 "How to download and use the APC UPS-Link Protocol Language"

[t_tunccan_apc]

This was originally posted on APC forums on 6/8/2020

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thank you very much. I will buy a usb to serial cable and try

[t_tunccan_apc]

This was originally posted on APC forums on 6/11/2020

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I havebben tried for more dan 24 hours but I can not do it.

If you have time, is it possible to connect my computer with teamwiever or with a program and try to help please.

my number is +90 505 703 90 62

you can write whatsapp and connect top my pc please

[BillP · Accepted solution]

This reply was originally posted by Alex on APC forums on 7/8/2020

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There is no program you need.

If the UPS doesn't recognize the battery it was one of the following:

• Battery is faulty.
• UPS is faulty.
• Battery was installed incorrectly.