Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
80950members
347110posts

APC 1500 smartups outlet groups

Solved
BillP
Administrator Administrator
Administrator
0 Likes
5
340

APC 1500 smartups outlet groups

This question was originally posted by tgreene on APC forums on 4/18/2016


I have a APC 1500RMUNC, the outlet groups automatically turn off, an on. I have replaced the ups 3 times with brand new units. I have 150, of these ups in use at my company this is a new issue to me. Is there, a problem with the input power on the circuit that is causing this to happen ? I went through the logs, I don't see the unit switching to battery due to loss of input power. Thanks.

Tags (1)

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
341

Re: APC 1500 smartups outlet groups

This reply was originally posted by tgreene on APC forums on 4/18/2016


Hi,

The issue has happened on multiple units at that location. There is not a power down schedule, or load shedding. I did check the unit for an overload condition, that doesn't appear to be the case. Since I changed the sensitivity, to low I"ve been having better luck. I will continue to monitor the unit. Thanks for you help.

See Answer In Context

5 Replies 5
BillP
Administrator Administrator
Administrator
0 Likes
0
341

Re: APC 1500 smartups outlet groups

This reply was originally posted by Bill on APC forums on 4/18/2016


Hi,

What is the exact model number of the unit? You will find the information on a bar code stick on the back of the Smart-UPS.

When the power is cut to the outlet groups is anything logged? Also, is there anything attached to the unit via USB or Serial?

Attachments
BillP
Administrator Administrator
Administrator
0 Likes
0
341

Re: APC 1500 smartups outlet groups

This reply was originally posted by tgreene on APC forums on 4/18/2016


UPS Network Management Card 2

Model: Smart-UPS X 1500
SKU: SMX1500RM2UNC
Serial Number: AS1545213491
Firmware Revision: UPS 09.1 (ID20)
Manufacture Date: 11/05/2015
 
Apparent Power Rating: 1440 VA
Real Power Rating: 1200 W
 
Internal Battery SKU: APCRBC115
External Battery SKU: SMX48RMBP2U
 
   

BillP
Administrator Administrator
Administrator
0 Likes
0
341

Re: APC 1500 smartups outlet groups

This reply was originally posted by tgreene on APC forums on 4/18/2016


Hi, there is nothing attached to the USB or serial ports. There is nothing logged, no transfer to battery, or low volt. I did change the sensitivy to low.

BillP
Administrator Administrator
Administrator
0 Likes
0
341

Re: APC 1500 smartups outlet groups

This reply was originally posted by Bill on APC forums on 4/18/2016


Hi,

If the issue is only happening with 1 unit it is possible the unit needs to be replaced. You should verify that there is not a power down scheduled on the NMC and that there is nothing configured for load shedding. Of course those events should be logged so I do not expect you will find a scheduled shutdown or load shedding. Some thing that could cause the issue is an over load. If the unit is over loaded it could shutdown abruptly. 

BillP
Administrator Administrator
Administrator
0 Likes
0
342

Re: APC 1500 smartups outlet groups

This reply was originally posted by tgreene on APC forums on 4/18/2016


Hi,

The issue has happened on multiple units at that location. There is not a power down schedule, or load shedding. I did check the unit for an overload condition, that doesn't appear to be the case. Since I changed the sensitivity, to low I"ve been having better luck. I will continue to monitor the unit. Thanks for you help.