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7721 Communication has been lost to device and leds flashing always from left to right

Solved
_mhz_apc
Crewman
Crewman
0 Likes
2
137

7721 Communication has been lost to device and leds flashing always from left to right

This was originally posted on APC forums on 2/17/2017


Hi

I need help!

Sorry for my english.

A have a problem after upgrade firmware - Communication has been lost to device and leds flashing always from left to right.

During the firmware update on the indicator was lights do - co - er.

Reset has not helped.

After hardreset Source A is not works.

 

It was before upgrade

After

result of fw_upgrade_r2.exe

Starting Upgrade 02/16/17: 16:00:41    
-----------------
02/16/17: 16:00:41   xxx.xxx.97.84: Testing device connection
02/16/17: 16:00:41   xxx.xxx.97.84: Device connection passed
02/16/17: 16:00:42   xxx.xxx.97.84: Testing FTP Log-in
02/16/17: 16:00:45   xxx.xxx.97.84: FTP Log-in passed
02/16/17: 16:00:46   xxx.xxx.97.84: Saving data file
02/16/17: 16:01:01   xxx.xxx.97.84: AOS Prior to firmware transfer: Network Management Card AOS v3.5.7
02/16/17: 16:01:01   xxx.xxx.97.84: APP Prior to firmware transfer: Automatic Transfer Switch APP v3.5.6
02/16/17: 16:01:21   xxx.xxx.97.84: Saving event & configuration files
02/16/17: 16:01:31   xxx.xxx.97.84: Transferring OS
02/16/17: 16:01:57   xxx.xxx.97.84: OS transfer successful
02/16/17: 16:01:59   xxx.xxx.97.84: Rebooting device
02/16/17: 16:02:19   xxx.xxx.97.84: Testing device connection
02/16/17: 16:02:53   xxx.xxx.97.84: Device connection passed
02/16/17: 16:02:54   xxx.xxx.97.84: Testing FTP Log-in
02/16/17: 16:02:55   xxx.xxx.97.84: FTP Log-in successful
02/16/17: 16:02:56   xxx.xxx.97.84: Transferring application
02/16/17: 16:03:28   xxx.xxx.97.84: Rebooting device
02/16/17: 16:03:38   xxx.xxx.97.84: Testing device connection
02/16/17: 16:04:10   xxx.xxx.97.84: AOS Post firmware transfer: Network Management Card AOS v3.9.2
02/16/17: 16:04:10   xxx.xxx.97.84: APP Post firmware transfer: Automatic Transfer Switch APP v3.9.2
02/16/17: 16:04:20   xxx.xxx.97.84: OS & Application transfer completed

events.log

02/17/2017     10:57:46     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/17/2017     10:57:46     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/17/2017     10:57:25     System: Coldstart.
02/17/2017     07:55:08     System: Configuration change. BOOTP server address.
02/17/2017     07:55:08     System: Configuration change. DHCP lease time.
02/17/2017     07:55:08     System: Configuration change. DHCP lease date.
02/17/2017     07:49:57     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/17/2017     07:49:57     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/17/2017     07:49:37     System: Coldstart.
02/16/2017     17:11:14     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/16/2017     17:11:14     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/16/2017     17:11:03     System: Network service started. System IP is xxx.xxx.97.84 from current DHCP lease.
02/16/2017     17:11:03     System: Warmstart.
02/16/2017     17:06:00     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/16/2017     17:06:00     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/16/2017     17:05:49     System: Network service started. System IP is xxx.xxx.97.84 from current DHCP lease.
02/16/2017     17:05:49     System: Warmstart.
02/16/2017     17:04:41     System: Initializing data in the Email file.
02/16/2017     17:04:41     System: Initializing data in the HTTP file.
02/16/2017     17:04:41     System: Initializing data in the Modem file.
02/16/2017     17:04:41     System: Initializing data in the RADIUS file.
02/16/2017     17:04:41     System: Initializing data in the DNS file.
02/16/2017     17:04:41     System: Configuration change. Secondary DNS server address.
02/16/2017     17:04:41     System: Configuration change. Primary DNS server address.
02/16/2017     17:04:41     System: Configuration change. NTP disabled.
02/16/2017     17:04:41     System: Configuration change. NTP GMT offset.
02/16/2017     17:04:41     System: Configuration change. Primary NTP server address.
02/16/2017     17:04:41     System: Initializing data in the NTP file.
02/16/2017     17:04:38     System: Initializing data in the Diagnostic file.
02/16/2017     17:04:38     System: Initializing data in the File Transfer file.
02/16/2017     17:04:38     System: Initializing data in the TFTP Client file.
02/16/2017     17:04:38     System: Configuration change. System administrator password.
02/16/2017     17:04:38     System: Configuration change. System location.
02/16/2017     17:04:38     System: Configuration change. System name.
02/16/2017     17:04:38     System: Configuration change. System contact.
02/16/2017     17:04:38     System: Initializing data in the System file.
02/16/2017     17:04:38     System: Initializing data in the FTP Client file.
02/16/2017     17:04:38     System: Initializing data in the FTP Server file.
02/16/2017     17:04:38     System: Initializing data in the Telnet file.
02/16/2017     17:04:38     System: Configuration change. Domain name.
02/16/2017     17:04:38     System: Configuration change. Host name.
02/16/2017     17:04:38     System: Initializing data in the Advanced TCP/IP file.
02/16/2017     17:04:37     System: Reset to Defaults by user apc.
02/16/2017     17:01:18     System: Console user 'apc' logged out from serial port.
02/16/2017     16:53:17     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/16/2017     16:53:17     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/16/2017     16:53:06     System: Network service started. System IP is xxx.xxx.97.84 from current DHCP lease.
02/16/2017     16:53:06     System: Warmstart.
02/16/2017     16:52:46     System: Restarting. Console user request.
02/16/2017     16:25:25     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/16/2017     16:25:25     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/16/2017     16:25:17     System: FTP user 'apc' logged in from xxx.xxx.97.30.
02/16/2017     16:25:13     System: Network service started. System IP is xxx.xxx.97.84 from current DHCP lease.
02/16/2017     16:25:13     System: Warmstart.
02/16/2017     16:17:59     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/16/2017     16:17:59     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/16/2017     16:17:48     System: Network service started. System IP is xxx.xxx.97.84 from current DHCP lease.
02/16/2017     16:17:48     System: Warmstart.
02/16/2017     16:17:29     System: Restarting. Web user request.
02/16/2017     16:04:39     Automatic Transfer Switch: ATS Lost communication.
02/16/2017     16:04:21     Automatic Transfer Switch: ATS has lost redundancy. Source B is not available.
02/16/2017     16:04:21     Automatic Transfer Switch: ATS Communication established.
02/16/2017     16:04:07     Automatic Transfer Switch: ATS Controller firmware download failed.
02/16/2017     16:03:54     Automatic Transfer Switch: ATS Controller firmware download begun.
02/16/2017     16:03:49     System: FTP user 'apc' logged out from xxx.xxx.97.30.
02/16/2017     16:03:48     Automatic Transfer Switch: 7-Segment display hardware initialized.
02/16/2017     16:03:48     Automatic Transfer Switch: Phase Leds/Push-button hardware initialized.
02/16/2017     16:03:34     System: FTP user 'apc' logged in from xxx.xxx.97.30.
02/16/2017     16:03:27     System: Network service started. System IP is xxx.xxx.97.84 from current DHCP lease.
02/16/2017     16:03:27     System: Warmstart.
02/16/2017     16:00:25     System: FTP user 'apc' logged in from xxx.xxx.97.30.
02/16/2017     15:58:00     System: Web user 'apc' logged in from xxx.xxx.97.30.
02/16/2017     15:56:14     Automatic Transfer Switch: ATS has lost redundancy. Source B is not available.


Accepted Solutions
_mhz_apc
Crewman
Crewman
0 Likes
0
137

Re: 7721 Communication has been lost to device and leds flashing always from left to right

This was originally posted on APC forums on 2/22/2017


I learned what does not work baseboard
Management card works on a different device
but the main board does not work on another ATS

So, if you do the update correctly, you have a chance to kill the device 😞

See Answer In Context

Attachments
2 Replies 2
_mhz_apc
Crewman
Crewman
0 Likes
0
137

Re: 7721 Communication has been lost to device and leds flashing always from left to right

This was originally posted on APC forums on 2/21/2017


I did everything right during upgrade.
The second input is still not connected.
I tried to reset, switch off for a few hours, but Input A is not working, the ATS App does not load.

What other ideas or actions I can try?

_mhz_apc
Crewman
Crewman
0 Likes
0
138

Re: 7721 Communication has been lost to device and leds flashing always from left to right

This was originally posted on APC forums on 2/22/2017


I learned what does not work baseboard
Management card works on a different device
but the main board does not work on another ATS

So, if you do the update correctly, you have a chance to kill the device 😞

Attachments