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new SRT1000XLI battery not attached ??

PMB
Cadet
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1
115

new SRT1000XLI battery not attached ??

Hi,

I just bought and connect a new
I followed the manuel and connected the battery but the UPS shows no RBC connected.

I installed Powerchute business 9.5 .
I'm sure the battery is connected , the connector is plugged.
What is wrong ?

Thanks

 

PM

smart-ups SRT 1000 .JPGsmart-ups SRT 1000 2 .jpgsmart-ups SRT 1000 3 .jpg

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APC_Matt
Ensign Ensign
Ensign
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67

Re: new SRT1000XLI battery not attached ??

Hi 

 

It would be best to contact your local customer care centre who can troubleshoot this issue with you.

 

You can find the ways to contact them https://www.apc.com/uk/en/support/contact-us/

 

Just change to the appropriate country at the top of the page.

 

Regards

 

Matt

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