Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
79222members
343845posts

Communication lost emails since upgrade of Powerchute

gingerinc
Crewman
Crewman
0 Likes
7
325

Communication lost emails since upgrade of Powerchute

Since upgrading Powerchute to 10.0.2.301 I've got a variety of servers now deluging me with communication lost emails. 

 

All UPS's are fine, status is a green tick, diagnostics are fine. 

 

What's been broken by APC? 

 

And how do I stop the false alarms so I dont turn blind to a real problem.

 

Smart UPS 750, 1000, 1500... Only common issue is Powerchute...

 

(Seeing if I can get a reply here as a post 2 weeks ago on another section got no replies...)

 

Heres an example of the event log.

 

11/16/21 09:55:13 On Line (Green Mode) - Entered
11/16/21 09:55:12 Communication Established
11/16/21 09:54:25 Communication Lost
11/16/21 09:54:25 On Line (Green Mode) - Exited
11/16/21 09:26:29 On Line (Green Mode) - Entered
11/16/21 09:26:28 Communication Established
11/16/21 09:25:52 Communication Lost
11/16/21 09:25:52 On Line (Green Mode) - Exited
11/16/21 09:15:58 On Line (Green Mode) - Entered
11/16/21 09:15:57 Communication Established

 

Regards

Tags (1)
7 Replies 7
BillP
Administrator Administrator
Administrator
0 Likes
6
310

Re: Communication lost emails since upgrade of Powerchute

@gingerinc 

 

Sorry for not replying to your earlier post. I have removed it moved this post to the proper community.

 

You can disable e-mail notifications for this event. Log in to the PowerChute UI and go to PowerChute - Event Configuration. Then deselect E-Mail for Communication Lost. 

What appears to be happening is when the UPS reports exits Green Mode, PowerChute is recording a temporary communication lost state. 

Questions:
What version were you running before 10.0.2?
Before receiving the notification, is the PC/Server in a sleep state, and when the message is received, has the PC/Server been woken?

When you check the UPS log does it report entering and exiting Green Mode?

Tags (1)
gingerinc
Crewman
Crewman
0 Likes
5
306

Re: Communication lost emails since upgrade of Powerchute

I don't want to disable the email communications. 

I want to know when the power goes out, or the voltage is wonky, or the battery needs replacing. 

So - That's a non starter. 

 

In terms of the machines - they are all servers. Always online.

 

Previous version? I'll have to see if I can find a log of it - but only the previous revision of 10.0.1.x

 

 

Tags (1)
gingerinc
Crewman
Crewman
0 Likes
0
293

Re: Communication lost emails since upgrade of Powerchute

Just had one UPS send me 120 emails in the spate of a 10 minutes. 

But the log didn't give that many alerts...

 

11/17/21 16:02:20 Self Test Passed
11/17/21 16:02:09 Self Test Initiated
11/17/21 16:02:09 On Line (Green Mode) - Exited
11/17/21 15:20:54 On Line (Green Mode) - Entered
11/17/21 15:20:53 Communication Established
11/17/21 15:15:38 Communication Lost
11/17/21 15:15:38 On Line (Green Mode) - Exited
11/17/21 14:11:14 On Line (Green Mode) - Entered
11/17/21 14:11:03 Communication Established
11/17/21 14:05:20 Communication Lost

 

 

And interestingly - just got a notice of new version.

 

Tags (1)
BillP
Administrator Administrator
Administrator
0 Likes
3
290

Re: Communication lost emails since upgrade of Powerchute

@gingerinc 

 

Sorry. I was not clear. earlier. My suggest was to deselect e-mail for the Communication Lost event. Not deselect e-mail notification for all events. 

Tags (1)
gingerinc
Crewman
Crewman
0 Likes
2
244

Re: Communication lost emails since upgrade of Powerchute

Okay - Still going on. 

Still getting nagged about emails from the UPS coming online. 

Even got to run one battery down to nothing due to a power failure on site - but still getting the comms issues. 

 

I'm getting blind to the alerts now - And I got angry at almost getting caught out in the noise.

 

Tags (1)
gingerinc
Crewman
Crewman
0 Likes
1
208

Re: Communication lost emails since upgrade of Powerchute

I guess I need to try different forms of support as the forums are a waste of time lol

 

Tags (1)
BillP
Administrator Administrator
Administrator
0 Likes
0
186

Re: Communication lost emails since upgrade of Powerchute

@gingerinc 

 

Did you disable the no comm event e-mail and are you still receiving them? 

Tags (1)